FAQ Page

What does “Forever Pricing” Mean?

Once you sign up for one of the DonorHQ programs, your pricing will be locked in for the lifetime of the account! We will never raise the price or add any fees, your price is forever!

Do I need servers or and IT staff?

We run all of software on the Amazon Cloud (AWS) where uptime and security is the highest priority. You will benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations and most reliable uptime in the industry. Our engineers maintain all of the infrastructure and software so you don’t have to, ever!

How do I pay for subscription services?

We believe in complete transparency, no quotes and no sales people! All of our services are self-service on our website, you can checkout and join whenever you want!

Are there any contracts?

We have no contracts or proposals. We break pricing down on a monthly cloud subscription model, but bill annually upon checkout. We have found that our software platform(s) are most effective when our customers committed to using it, but you have no penalties for leaving whenever you want.

Are there any setup fees?

ZERO – Simplicity and intuitive design is our goal, so we have built a platform that anyone can walk himself or herself though. We have also created and invested in both interactive guides to walk you through any questions, an online knowledge base and industry client service managers (CSM) ready to help!

Can I buy by the modules and upgrade later?

Correct, you can buy individual modules or upgrade to the full DonorHQ platform with in-platform self-upgrades!

What exactly is the platform fee?

Our platform fees are used to fund our security initiates to ensure all your data is safe for both your organization and donors.

Do you hold credit card information?

We collaborate with Stripe as our premier payment processor, so we as an company NEVER hold any financial information. In addition, data is passed straight through securely in the background right to our processor. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Are the credit cards and payments encrypted?

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of the internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

How safe are your software services?

We encrypt your data using 256-bit AES encryption, also known as AES-256, one of the strongest block ciphers available. Although nothing is completely fail safe, we have invested in highest standards to make sure you and your data are safe!

What happens to my organization’s data is I leave?

Although we hate to see anyone leave, we understand if it’s time to go. Do not worry, we purge all data once an organization has elected to not continue.